We follow the principle of, increase customer's revenue first, then ours. As we understand if your business flourish then grow with you. EximInfinities' primary and first objective is providing world class customer support, increasing buyer's and seller's revenue through Exporting and Importing the products they are in need to exchange. Besides we are not eager to do business with any big businesses or chain business as big corporations do not have other goal except making money. On the other hand we believe that a business should have a reason to grow or continue its operations except generating more and more revenue. We also believe that a business must have responsibility to make better world and future for many people just not by creating job opportunities, by its actions and policies. So we have pledged to help Small and Medium Entrepreneur (SME) by increasing their revenue and sales by Export and Import. There are various reason why one entrepreneur or customer choose us depending on following perspectives.

Customer' Point of View

  •  We always assure and provide after sales support for most of the products we deal with, especially the products, devices we manufacture ourselves. So, an end user does not need to worry about purchasing any product produced by us. The customer always have assurance no matter what, if anything goes wrong after purchasing our product, we are there to help him with all the possible way.

  • Second part of customer satisfaction is quick resolution as we thrive by attempting to provide quick customer support and resolution of an issue. We are in competition with ourselves to improve customer resolution and in quickest manner.

  • The third point of customer satisfaction is grievance redress. We also keep contact option open for everyone to reach our managing director in case their concerns have not been resolved through available customer service channels.

  •  We believe in selling quality products and which is a key reason for any business for it's reputation or bad will. Therefore we always procure best quality products and manufacture our products with finest quality components available in the market. So, our channel partners and customers can be assured about product quality.

  • We also aspire and thrive in making rugged, robust products with longevity. Unlike other companies we don't expect our customers to buy our products every now and then. We expect our customers to purchase our product once for quite a long period of time.
     

Channel Partner's Point of View

  • Apart from all points from customer's point of views, we always try to provide the best infrastructure, equipments to conduct a channel partner's due diligence.
  • We always try to encourage our trading partners in their business activities by providing best incentives in the industry.
  • We never stop our efforts to encourage trading activities by providing best incentives only, we make sure that all our channel partners can participate in healthy competition among others and can win merchandise, gifts and foreign trips except their dedicated incentives.

Exporter's Point of View

  • Finding Buyer: Most of the Small and Medium Entrepreneurs (SME) or farmers do not know how to find buyers in overseas. We specialize in finding reliable buyers for our clients.
  • Finding Reliable Buyer: Sometimes Small and Medium Entrepreneurs (SME) or farmers try to export their product with hope of more profit than domestic market. However due to lack of knowledge and experience sometimes they engage in business with unreliable or unethical buyer who does not pay or partially pay for the product, leaving the seller in huge loss. We find reliable buyers for our SMEs and farmers. Once we check authenticity and confirm that the buyer is a genuine and reliable person or organisation, then we start export process to ensure that the seller never gets cheated.
  • MitigatingMiddle Agents: Often Small and Medium Entrepreneur (SME) or farmer produces high quality goods and sell it in domestic market in a comparatively less price to one trader. The trader sells the same product to another trader and goods keep on changing hands. Eventually the same product gets exported with almost double price tag, where the producer is only gaining fraction of the profit. We help SME to find direct buyer in offshore so they can sell and earn more revenue and flourish their businesses.
  • Legal and other Procedure: Most of the Small and Medium Entrepreneurs (SME) or farmers do not have any idea or knowledge of entire framework of export process, or they find exporting processes are very complicated. We take care of everything from packaging for export to selling and paying them for sold goods, so a producer can have peace of mind and concentrate what they are best at, producing their quality products.
  • Product Knowledge: Due to lack of knowledge in hope to gain more profit, often small and Medium Entrepreneurs (SME) or farmers produces some product which is not in high demand in overseas market. Which leads to almost loss or no profit. We consult with our clients and advise them which products could be beneficial and which products are not.

Importer's Point of View

  • Finding Overseas Seller: Many Small and Medium Entrepreneurs (SME) find difficult or completely not aware of the process of finding seller in overseas market. We take active role to find best sellers for our clients.
  • Finding Reliable Seller: Due to lack of knowledge of overseas market many times a Small and Medium Entrepreneurs (SME) makes business deal with an entity or person who seems genuine and SME sends them advance payment, however after sending the advance payment SME dose not get the delivery of the goods and faces huge loss. Sometimes when an Importer receives best and highest quality sample before importing the product. However after receiving the shipment the importer finds out quality of the product is not up to the mark which he/she has received in compare to sample received earlier. We take care of this type of issues. If an importer sending advance money we make sure that the seller is either delivering the goods on time or refunding the entire amount if the seller is not able to deliver. We also ensure that the buyer gets exact same quality of goods similar to sample product which they received earlier during sampling period, without any deviation or compromise in the product quality.
  • Avoiding Middle Agents: Most of the time SMEs import goods which arrive to him/her via multiple agents/channels, which increase the product price at the end. We directly deal with the producers, so there are no one in between except us. So, that the buyer get the product in competitive and attractive price. In this case our clients get more option to profit more and competing with his/her/their competitors by selling the same product in comparatively lower price than his/her/their competitors are selling.
  • No legal formalities or paperwork: Most of the export import companies and customs house agents (CHAs) take no responsibilities of the delivery from the port of entry to buyer's warehouse, where buyers have to collect the consignment by themselves after going through all paperworks. If you wish, we provide the option to take delivery of your order from your desired sea or airport. However if you do not wish to go through lot of paperwork and legal formalities then we undertake and assume all the responsibilities to collect the product on your behalf and deliver it to your warehouse.
  • Lowest Price and Highest Quality: Since we keep no middle man in between, we offer lowest price in compare to current market price. And we deliver you the best quality product from across the world depending upon your requirement. For an example Swiss chocolate and Wrist Watches, Indian pure cotton cloths, Ghana/ Ivory Coast Cocoa, Indian/ Italian leather shoe etc.
  • Small Quantity: No other export import company would offer you small quantity order facility. We are the only company who would offer you to buy products in very small quantities.
  • Payment through PayPal: No export import company would let you pay through PayPal, instead they would ask you for advance wire transfer. We are the only one who offers payments upto $1500 USD through PayPal. For more than $1500 transaction, we use Letter of Credit or Payment against Bill of Lading.